Last Update:5th June-2024

Introduction

At Gerimart.com, we are committed to ensuring that your orders are delivered to you in a timely and efficient manner. This Shipping Policy explains how we handle shipping for orders placed on our website. By placing an order with us, you agree to the terms set forth in this policy.

Shipping Coverage

We provide shipping services all over Kerala. Our goal is to ensure that your products are delivered safely and promptly to your doorstep.

Order Processing Time

• Once we receive your order, our team will process and dispatch the product within 24-48 hours.
• Orders are processed during business hours, Monday through Saturday, excluding public holidays.

Delivery Time

• We offer a confirmed delivery time of 5-7 business days from the date of dispatch.
• Delivery times may vary depending on your location within Kerala and any unforeseen circumstances such as weather conditions or logistical delays.

Shipping Provider

• All our shipments and logistics are managed by India’s leading logistics provider, Shiprocket.
• Shiprocket ensures reliable and efficient delivery of your products with real-time tracking available.

Shipping Charges

• Shipping charges are calculated based on the weight and dimensions of the product, as well as the delivery location.
• Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Order Tracking

• Once your order is dispatched, you will receive a confirmation email with tracking details.

Delivery Issues

• In case of any delivery issues, such as delays or lost shipments, please contact our customer support team at support@gerimart.com or Call +919846298412
• We will work closely with Shiprocket to resolve any issues and ensure your order reaches you as soon as possible.

Address Accuracy

• Please ensure that you provide accurate and complete delivery information when placing your order.
• Gerimart.com will not be responsible for orders that are delayed or undelivered due to incorrect or incomplete address details provided by the customer.

Damaged or Missing Items

• If your order arrives damaged or with missing items, please contact our customer support team within 48 hours of receiving your order.
• Provide detailed information and, if possible, include photographs of the damaged items.
• We will work with Shiprocket to investigate the issue and arrange for a replacement or refund as necessary.

Contact Us

If you have any questions or concerns regarding our shipping policy, please feel free to contact us at support@gerimart.com . We are here to assist you and ensure a smooth and pleasant shopping experience.