Last Update:10th June-2024

Introduction

At Gerimart.com, we strive to provide high-quality healthcare and wellness products to our customers. We understand that sometimes issues may arise with your order. This Refund and Return Policy outlines our process for handling returns, replacements, and refunds.

Reporting Issues

If you receive a wrong or damaged product, you must report the issue within 1-3 hours of delivery. Reports made after this timeframe will not be considered. To report an issue, please call us at +91 9846298412 or email us at support@gerimart.com.

Return and Replacement Policy

  • Wrong Product: If you receive a product that is not what you ordered, you can request a replacement or a refund as per your choice.
  • Damaged Product: If you receive a product that is damaged, you can request a replacement or a refund as per your choice.
  • Product Return: Products can be returned within 2-5 business days from the date of delivery.

Return Process

  1. Contact Us: Report the issue within 1-3 hours of delivery by calling +91 9846298412 or emailing support@gerimart.com.
  2. Provide Details: Provide detailed information about the issue, including photographs of the damaged or incorrect product if possible.
  3. Approval: Once we receive your report, we will review it and approve the return or replacement request if it meets our policy criteria.
  4. Return Shipment: We will arrange for the return shipment of the incorrect or damaged product.

Refund Policy

  • If you opt for a refund instead of a replacement, the refund will be processed within 5 to 7 business days after we receive and verify the returned product.
  • Refunds will be issued to the original payment method used at the time of purchase.

Conditions for Refund

  • The product must be unused, in its original packaging, and in the same condition as when you received it.
  • All accessories, manuals, and documentation must be included in the return shipment.

Contact Information

For any questions or concerns regarding our Refund and Return Policy, please contact us at:

We are here to assist you and ensure your satisfaction with our products and services.