Last Update:5th June-2024

Introduction

At Gerimart.com, we strive to provide a seamless shopping experience for our customers. This Cancellation Policy outlines the conditions under which you can cancel your order and the process for refunds.

Free Cancellation

• Timeframe: You can cancel your order for free within 30 minutes of placing it.
• How to Cancel: To cancel your order within this timeframe, please contact our customer support team immediately at +91 9846298412 or email us at support@gerimart.com.

Cancellation After Dispatch

• Post-Dispatch: Once your product has been dispatched, free cancellation is not available.
• Shipping: If the product has been shipped, you can still cancel your order, but shipping charges and a ₹100 packaging fee will be deducted from your refund.
• Return Process: The return process will be initiated once the product is returned to us in its original condition.

Refund Process

• Refund Timeframe: The balance amount after deducting shipping charges and the packaging fee will be refunded within 5-7 business days.
• Original Payment Method: Refunds will be issued to the original payment method used at the time of purchase.

Contact Information

For any questions or to cancel your order, please contact us at:

• Phone: +91 9846298412
• Email: support@gerimart.com

We are here to assist you and ensure a smooth cancellation process.